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Frequently Asked Questions

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo, Apple Pay, Google Pay, and Shopify Pay.

What currency do you charge?

We charge in USD, CAD, AUD, NZD or GBP - depending on the currency you select from the currency dropdown. The charge will show up on your credit card statement from GENUINE CANINE.

How long will it take to get my package, and how much does it cost?

We have all that information on our shipping page. Check out our Shipping page for more details.

How can I return or exchange a product?

We have a 30-day money-back guarantee on all products. Check out our Returns & Exchanges page for more details.

How do I care for my new leather collar?

Your collar is ready to use straight out of the box. Here are some tips on how to get the most out of your leather dog collar.

If it gets wet - Wipe it with a dry cloth then lay it flat to dry.

If it gets dirty - Wipe it with a clean, damp cloth then lay it flat to dry.